An Announcement Regarding COVID-19

Update 14th May, 2020

At Incredible Smiles, our top priority is the health and well-being of our patients, families, staff and community. In this unprecedented time, we are deeply committed to keeping everyone safe.

The government has now eased dental service restrictions to ‘Level 1′. This means we will now be able to treat our patients again and perform dental checkups and cleans, as well as all our other services.

For any enquiries, please contact our friendly team.

To keep you safe, we will be also asking all patients if they have:

  • returned from overseas or interstate travel in the past 14 days
  • felt unwell, including but not limited to symptoms of COVID-19 such as fever, cough, sore throat or shortness of breath
  • had any contact with a confirmed or suspected case of COVID-19 in the past 14 days

If you answer YES to any of these questions, we cannot provide routine dental care and will reschedule the dental appointment for 14 days after their return from overseas, interstate or contact with a COVID-19 case, or when their symptoms have resolved and they are no longer considered a risk.

We wish all of you continued health and strength. Physical distancing, social connection! Wash hands! We can beat this together!

Update April 27, 2020

We hope that, during this time of uncertainty over COVID-19, that you and your family are staying healthy and managing well. Our practice and all staff remain ready to help patients.

Returning to Level 2 Restrictions
Beginning 27 April, Incredible Smiles will be returning to Level 2 restrictions. That means we can do other types of dental treatment aside from emergencies.

The easing of restrictions is a result of a risk assessment by the Australian Health Protection Principal Committee (AHPPC) and the National Cabinet. These entities used the framework the ADA presented to the AHPPC and consulted with the ADA. Rest assured that we will be following all the sanitation methods to ensure a safe visit.

Treatments Available Now:

  • Restorative work such as fillings and crowns – treatment will be completed under a rubber dam, there will be no aerosolising of saliva
  • Simple extractions
  • Dentures
  • Orthodontics
  • TMJ issues

Treatment procedures we cannot do:

  • Elective implant surgeries
  • Surgical extractions of wisdom teeth
  • Ultrasonic scale and cleans
  • Polishing of teeth with pumice (prophy)

If you are unsure if your treatment falls into Level 2 or not, please call the practice. Older patients and those suffering from co-morbidities will need to obtain consent from their GPs. If you have any questions related to this, please call us and we will be able to provide further information.

Our ongoing commitment to protect our patients and staff:

  • COVID 19 screening questions, along with temperature checks
  • Identification of moderate and high risk patients
  • Social distancing in the reception area
  • Use of hand sanitiser
  • Pre-procedure mouth rinse prior to treatments
  • No magazines in the waiting area

We will continue to provide you with safe, high-quality dental care you can trust.

Update March 27, 2020


We would like to inform everyone that our practice is now on Level 3 restrictions as required by the AHPPC and the ADA from Friday 27th March 2020 until further notice.

This means all elective procedures will have to be postponed until we are allowed to start undertaking them again. We request you to please be patient with us as our admin team, will ring you and reschedule any future appointments that may have been planned.

If you are uncertain whether your dental condition falls under this category or not, please do not hesitate to call us, and we will help you with your concerns. We will identify if it’s required to be looked after immediately or can be deferred to later on.

Click here for more information


Only dental treatments that do not generate aerosols, or where treatments generating aerosols is limited to:

  1. Management of patients with acute dental pain e.g. endodontic treatment under rubber dam, or extraction
  2. Management of significantly damaged upper front teeth (e.g. due to trauma, with restorative treatment provided under rubber dam)
  3. Soft tissue pathology e.g. ulcers
  4. Management of complex medically compromised patients with dental concerns which may compromise their systemic disease
  5. Management of those at a higher risk of rapid progression of dental disease due to socioeconomic or cultural factors
  6. Management of patients referred by a medical practitioner for medically necessary dental care

For those patients we do see in our practice, we still continue to have a high level of infection control, with some additional measures.

  • We will pre-screen you for fever, or contact with a COVID19 suspected case, or for any travel from overseas/ interstate
  • We have hand sanitizer available to use and recommend that it be rubbed for 20 seconds when you enter
  • We ask you wait in your car until your appointment if you are arriving early
  • We have placed our chairs 1.5 m apart, and removed magazines and toys
  • We are regularly wiping down surfaces with >60% alcohol-based wipes
  • We will ask you to undertake a 20-30 second pre-procedural mouthrinse

Thank you so much for your patience in these difficult times, and we hope to return back soon on the other side of this pandemic to look after your dental needs!

A statement from the Australian Health Protection Principal Committee about school immunisation programs and dental services.


codiv-19 resourcesAbout the ONLY thing on people’s minds right now is the Coronavirus. So let’s talk about it. The purpose of this notice is to keep you informed about the proactive approaches we’re taking with regards to the COVID-19 situation.

It is important that you look to reliable sources for information as there has been inaccurate information shared on social media. Reliable sources of information include SA Health, Australian Government Department of Health, Smartraveller and healthdirect. You can also see our most recent practice updates on our Facebook page. Please also review the home isolation tips we have included in this email.

We take your health and welfare seriously. If you have a painful or sore tooth or have been putting off treating a dental condition, we urge you to make an appointment soon so that you can be treated before any quarantine/isolation measures are introduced for the good of our community.

While we’ve always been committed to sanitation and infection control, rest assured we’re taking special precautions these days. Please review our ongoing approach to ensuring our patients safety:

  • Our waiting room chairs are 1.5m apart in line with social distancing restrictions (the 4sqm rule does not apply to health care practices)
  • Hand sanitiser is provided for use in our reception area and throughout our practice.
  • All surfaces, equipment and adjusting tables are regularly sanitized with disinfectant.
  • Team members will continue proper hand hygiene in accordance with federal guidelines and adhere to proper cough etiquette.We will complete a written/verbal screening process for all new and returning patients to keep clinic secure for everyone.

Please ring us to reschedule your appointment if you have flu like symptoms such as fever, runny nose, cough, shortness of breath, sore throat. We would look forward to welcoming you back once your symptoms resolve.

It is essential to advise us when booking your next appointment if;

  • you have travelled overseas within the last two weeks
  • you have travelled from interstate (all people entering South Australia must isolate with immediate effect from today, 23 March 2020)
  • you have been in contact with a COVID 19 patient or someone suspected of the virus
  • you have respiratory symptoms

Most of us have never experienced anything like this in our lifetime. It’s an evolving situation and we’ll keep you informed if anything should change.

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