We value your feedback
Your experience matters. Whether you would like to tell us about something we did well, suggest improvements, or raise a concern or complaint, we want to hear from you. Your feedback helps us improve the quality, safety and responsiveness of our service.
How to give us feedback or make a complaint
- In person – speak to the member of staff involved or the clinic manager.
- By phone – call our on 1800 4764 537 (Monday–Friday, 9am-5pm).
- Online form – complete our Feedback form by using the contact form below.
- By post – send a letter to:
Incredible Smiles
Feedback & Complaints Team
667 Port Road, Woodville Park SA 5011
What to include in your feedback or complaint
For us to properly investigate and address your concerns, it helps if your feedback includes:
- Dates, times and location of the event/experience.
- Names or descriptions of staff involved (if known).
- A clear description of what happened and how it affected you.
- The outcome you are seeking (what you would like us to do).
- How you would prefer us to respond (phone / email / letter).
- Whether you are providing feedback on behalf of someone else (and if so, that you have their consent).
Feedback is confidential and reviewed by our management team.
Let us know your thoughts
Thanks for taking the time to send us your thoughts, we appreciate every opportunity to improve our patient experience at Incredible Smiles!
